Welcome to our website, The Furnshop. Our products and services are available to you through www.thefurnshop.co.uk.

The terms and conditions apply to the usage of this website. By placing an order, you agree to be bound by the terms and conditions stated on this website. We highly recommend reading and familiarizing yourself with us.

TERMS AND CONDITIONS

Additionally, please revisit this page regularly for any necessary assistance. It is important to note that all the terms and conditions outlined here comply with the Distance Selling Regulations and do not affect your statutory rights.

DEFINITIONS

The terms used on this website are all related to the process of buying and selling products.

"You" refers to the individual purchasing products from this website. "Our/we" refers to the retailer/company selling products on this website. "Items" refers to the products being sold or delivered from this website. "Made to order" refers to goods that are not currently stocked by The Seller/Customized products.

"Delivery" refers to the ordered goods reaching your specified address on time.

(If you have not opted for 2-man delivery, the product will be delivered to your doorstep only.)

TERMS AND CONDITIONS OF TFS

By placing an order on our website, you agree to abide by our terms and conditions.

Once an order is placed, it can only be returned and refunded within our 14-day program.

Please note that made-to-order products cannot be canceled or refunded.

Upon delivery, it is your responsibility to inspect the product and sign the delivery note.

We will verify the payment and card details provided by you.

To order your items, a 50% deposit is required, with the remaining balance to be paid before delivery.

We will not accept return requests if the item's packaging is discarded or if it poses a safety risk to our couriers during collection and transportation back to the warehouse.

If the item you ordered is damaged during delivery by our drivers or in our warehouse, our liability is limited to repairing or replacing the damaged article, or providing a refund equivalent to the value of the damaged article, whichever is most cost-effective for us.

Before assembling your flat-packed item(s), please ensure you thoroughly inspect them.

Please note that once assembly has been attempted, it is not covered under our Returns Policy.

Please be aware that clearance items are sold at a significantly lower price compared to our regular products, but they are also subject to limited availability and may have quality variations.

We do not offer replacements or exchanges for clearance stock items.

However, if these products are faulty or damaged upon delivery, customers may return them.

For clearance stock items, customers have the option of receiving a full refund or a discount if they choose to keep the faulty or damaged item.

To request a refund or discount, customers must contact us within 14 days of receiving their order.

Please note that we reserve the right to modify or update this policy at any time without prior notice.

PRICE & PAYMENT

The displayed price on our website includes VAT (Value Added Tax).

At The Furnshop, we provide complimentary standard one-man delivery to your doorstep, up to the first point of entry to your property.

Please note we do not deliver to specific postcodes, as well as deliveries to Ireland and Northern Ireland.

If you prefer a 2 Man Delivery service to have the item delivered to the room of your choice, there will be an extra fee of £19.99.

Kindly note that the 2-Man Delivery Service is currently available only in England & Wales.

Please be aware that the prices of our products are applicable only for online purchases made through our website and during seasonal sales. These prices do not apply to products available at our physical showroom. Furthermore, any special sales or discounted offers featured on our web store for promotional events will remain valid until midnight on the specified expiration date. For Marble Tables, Ceramic Tables, and Extending Glass Tables, the delivery will be made exclusively to the ground floor.

TERMS AND CONDITIONS FOR V12 RETAIL FINANCE

• 0% APR is only available for orders over £670 for a period of up to 12 months.
• You can spread the cost with our V12 Retail Finance. Simply make regular monthly payments for a fixed amount over a set time so you always know where you stand. Subject to status. Minimum spend applies.
• Declined Credit Applications: If your credit application is declined, you will receive a notification via email from our credit partner, V12 Retail Finance, with further instructions on how to dispute the decision.

Eligibility Criteria for Credit

• Be at least 18 years of age.
• Have been a UK resident for 3 years or more.
• Be able to make repayments by Direct Debit.
• Be in regular employment (minimum of 16 hours per week), including self-employment, or in permanent residence with a spouse/partner who is in regular employment.

Frequently Asked Questions

• How much can I borrow?
  You can borrow up to £15,000. The minimum priced item with credit available is £670.
• Is a deposit required?
  Yes, a minimum 25% deposit will need to be paid upon acceptance.
• How are my monthly payments made?
  All monthly payments are paid by direct debit from your personal bank account. Typically, the first payment will be due one month after the date of delivery; subsequent monthly payments will be due every month for the length of your term on that day of the month.
• About our lenders?
  Finance is subject to status. From time to time, we may vary the terms of our finance offer at our discretion. To be eligible to apply for finance, you must be 18 or older, in regular employment and have been a UK resident for more than 3 years. Other conditions may apply, and we cannot guarantee that your application will be accepted. We reserve the right to withdraw finance on certain products at any time. Finance as a payment method is provided through our external partner, V12 Retail Finance. If your application is successful, you will enter into a Credit Agreement with V12 Retail Finance.
• How long does it take to apply online?
  Our online application form is a fast and easy process. Once complete, your application will then be instantly sent to the finance company, and they will get a response to you as soon as possible. Some applications may take longer to process. If, for any reason, we can't give you an instant decision, you will be notified on screen as part of the application process and by e-mail, with a follow-up e-mail as soon as a decision is confirmed.
• Will the finance company perform a credit check?
  Yes. A credit check forms part of the automated decision-making process.
• Can I pay my agreement off early?
  Yes. You have the right to repay all or part of the credit early at any time – you should contact V12 Retail Finance for details by phone, e-mail or letter at the following:

Address: V12 Retail Finance Limited 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ

Phone: 029 2046 8900

Email: customerservices@v12finance.com

• Can I cancel my credit agreement if I change my mind?
  You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the agreement without giving any reason before the end of 30 days (beginning with the day after the day on which the agreement is made or, if later, the date on which we will tell you that we have signed the agreement). If you wish to withdraw, you must give the finance company notice in writing or by telephone or by email. The name of your finance company will be clearly shown on your credit agreement (see contact details below). Please note that if you do give notice of withdrawal, you must repay the full amount of the credit without delay and in any event by no later than 30 days after giving notice of withdrawal.
• How do I ask a question about the credit agreement?
  If you have a question, require further information, or if there is anything you do not understand regarding the credit agreement, please call V12 Retail Finance on 029 2046 8900 or seek free, independent advice from organisations such as the Citizens Advice Bureau (CAB) or the Money Advice Service.

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653.

Address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

DELIVERY

Working Day Deliveries

At TDC OF LEICESTER, we offer complimentary deliveries to all locations in England and Wales through our fleet of vehicles and trusted third-party couriers.

Once your order is dispatched, you will receive an email containing the delivery details, including the date and estimated time of arrival. If you anticipate being unavailable during the delivery, please send us a written email or inform the delivery company in advance, so we can reschedule your delivery for a more suitable time.

Please note that the delivery days mentioned on our website refer to working days, excluding weekends and bank holidays. However, the duration of delivery may include weekends and public holidays, depending on the specified time frame, such as 4 to 10 working days. For example, if an order is placed on the 1st of the month and the delivery time quoted is 4 to 10 days, you can expect the order to be delivered by the 12th of that month.

For customers residing in remote postcodes including PH, KW, PA, and all Scottish Islands, please allow an additional 7 to 14 days for delivery.

Kindly note that we do not provide delivery services to Remote Scotland, Northern Ireland, Ireland, or any Offshore Islands, as well as the following postcodes: BT - GY - HS - IM - IV - JE – PO (30-41) – ZE.

In case of a failed delivery attempt, a redelivery charge of £40 will apply.

Regarding ready-assembled wardrobes, please be aware that if the wardrobe does not fit into your property, we do not accept returns. Therefore, we strongly recommend measuring your property before placing an order for ready-assembled wardrobes to ensure a proper fit.

Quick DELIVERY/ ONE-DAY DELIVERY

Quick delivery, also referred to as one-day delivery, is offered for items weighing under 30 kg. Products labeled for fast delivery are sent directly from our suppliers to your location via a third-party courier service.

"All displayed prices are accurate. Although highly unlikely, there is a rare possibility of human error resulting in the display of an incorrect price. We take every precaution to prevent such errors. However, if you suspect that the displayed price of a product seems unrealistic and maybe a mistake, we kindly request that you inform us immediately."

If you believe that a mistaken price may have been quoted, please contact us to verify before proceeding with an online order. Please note that if an orderis placed with an incorrect price due to human error, we will be unable to honor the order.

DELIVERY PROTOCOLS

At The Furnshop, we ensure that your furniture is delivered using large vans and lorries. It is important for you to provide safe and accessible access for these vehicles. If our drivers find the access unsafe or not feasible, they may refuse the delivery.

Prior to the delivery, we will inform you in advance about the date and time of your scheduled delivery. If you are unable to be present at the delivery address, please notify us or the delivery company in writing via email. We will then reschedule the delivery for the next available date in your area.

Please be aware that TFS will not be held responsible for any loss or damage caused by unforeseen circumstances beyond our control, such as severe weather conditions, vehicle breakdowns, heavy traffic, missed or failed deliveries, or rescheduling of deliveries.

Before assembling the furniture, it is your responsibility to ensure that the room is empty or has sufficient space for the product to be assembled. We do not provide services to dismantle or dispose of your old furniture.

Please note that it is your responsibility to clear the passage and create adequate space for the delivery of your chosen items.

For deliveries to Mainland and Scotland (excluding remote postcodes), there is a standard delivery charge of £29.99, regardless of the value of your order.

Unfortunately, we do not deliver to the Channel Islands, Shetlands, Isles of Wight, Isles of Sicily, or Orkney Island. However, we can deliver your order to the nearest port, and you will need to make arrangements for onward delivery. For more information, please feel free to contact us.

DEPOSIT INFORMATION

a) OPTIONS:

At The Furnshop, you have the option to place an order by paying a deposit of 50% and settle the remaining balance when your items are in stock and ready for delivery. The 50% deposit option is recommended for items with longer lead times. However, this facility is voluntary, and you can choose to pay the full amount if you prefer.

At The Furnshop, you can conveniently purchase your furniture online using your credit card, debit card, or through bank transfer to our account. The total amount you pay will include the product cost at the time of order and any additional services you have selected during the checkout process.

We utilize Opayo and PayPal as our payment partners, ensuring that all transactions made with us are processed securely through our trusted Payment Partner and Merchant Banker.

If you wish to make a second purchase or add an extra item to your existing order, you will need to follow our payment procedure again.

b) PROCESS:

When making a payment with your credit card, debit card, or bank account, it is important to ensure that all the details provided during the purchase, including your Name, Billing Address, Shipping Address (if different from the billing address), Telephone Numbers, and Email Address, are accurate. Additionally, you must confirm that you have full authority and ownership of the payment instrument used when placing the order.

In some cases, we may require further validation to verify the payment card. If necessary, we may ask you to provide additional proof to confirm your authority and ownership of the credit/debit card used during the purchase. This measure is in place to prevent unauthorized use of payment cards and does not affect your legal rights.

Our contract with you will be deemed effective once we have successfully completed the following procedures:

i) Validation of your payment and card details.

PRIVACY PROTECTION

The Furnshop (TFS) values your privacy and takes utmost care in collecting and utilizing your information to fulfill your orders and address your inquiries. We assure you that your details will not be shared with any Third Party affiliates without your explicit consent. To understand our privacy practices better, we encourage you to review our Privacy Policy.

Kindly note that the product images displayed on our website are captured in a studio setting and are intended for illustrative purposes only. Due to variations in screen resolutions, the actual item may differ slightly in color or shade. TFS cannot be held liable for any discrepancies arising from these variations.

APPLICABLE LAW

The Furnshop (TFS) is situated in Leicestershire, United Kingdom, and operates its website from offices located in this region. Therefore, any claims relating to our website, sales, accounts, or any other content within our website are governed by the laws of England and Wales. By using our services, you agree to resolve any disputes under the jurisdiction of England and Wales.